AX Protect: Investigating claims
Here’s an example of how we can work alongside insurance companies to investigate claims:
A client had been provided with a Mercedes M Class car following a non-fault collision. However, whilst in hire, AX received a notification that the client had been in another accident with a van whilst driving the Mercedes.
The client was unharmed, but claimed that his four passengers and three others in the van had suffered whiplash.
However, the damage to the Mercedes was inconsistent with the incident reported; the vehicle looked as though it had collided with a much bigger vehicle. In-car telematics showed a different set of events, and no impact was recorded at the specified location.
Working with its sister company, APU and a leading insurance provider, AX was able to prove that the incident had not happened the way it was reported, and that there was potential to pursue fundamental dishonesty case against the claimant.
The claims were withdrawn, saving more than £50,000.