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    Accident Aftercare

    Providing assistance and replacement vehicles for your customers, on your behalf

    What we do

    Having an accident can be distressing and navigating the complexities of the post-accident process can seem overwhelming.

    Working alongside an outsourced accident management specialist team ensures that your valued customers  are provided with the very best service and support available, ensuring that your brand is protected and your customers retained.

     
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    AX Retain

    With a quick hot-key transfer, our highly experienced First Notification of Loss (FNOL) team  answer as an extension of your team, assisting your customers at what can be a very distressing time.

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    AX Replace

    Once a non-fault claim as been qualified, our team provides a replacement vehicle  and takes over liaising with all the relevant parties.

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    AX Repair

    Our team ensures your customers' cars are sent to your approved repairer or bodyshop so you retain the business and they can be assured of a quality job using approved parts.

     
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    AX Electric

    We can provide multiple EV products, including accident replacement, daily rental and medium to long term rental.

    Trustpilot Excellence

    Rated as excellent on Trustpilot, we put people at the heart of everything we do for our partners and their customers.

    We continually demonstrate industry leading repair capture and hire conversion rates which deliver unrivalled levels of customer satisfaction to our partners.

    Contact us now to find out more.

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    AX Electric

    Due to our charging infrastructure, car fleet and strategic partnerships, we are able to provide a diverse range of EV services.

    Our EV car fleet includes all EV models including Tesla, BMW, Jaguar, Kia, Nissan, Audi, Mercedes, Porsche and more.

    All our vehicle depots are newly fitted with fast chargers to ensure all vehicles are delivered with a full charge, and our customers are also able to charge their vehicles at a depot free of charge.

    Net Promoter Score

    After every claim we survey our customer with a text message question to check on our service levels, these are un filtered and true reflections of our service.

    Our current NPS Score is  at 69.

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    “I judge a business by how many complaints land on my desk, I don't see any from AX”

    Darren Guiver 

    Managing Director Group 1 Automotive.
    Case studies
    Listers Group Ltd

    Listers Group Ltd

    “I am delighted that Listers is continuing the long standing, productive relationship with AX. The service offered to our customers is second to none. I look forward to many more years of shared success.”

    Christopher Thompson | Head of Aftersales and QHSE, at Listers Group Ltd

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    JCT600

    “Whether securing leads, alleviating pressure on our bodyshops or directly supporting our customers – Accident Exchange not only excels but does so as an extension of the team. That trust is invaluable and is why our partnership will extend to 15 years with the new contract.”

    Andy Bateman | Head of Group Operations, JCT600

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    HR Owen

    “Our customers rightly expect an exceptional level of service, and each and every partner we work with has to match that expectation. The service we can provide our customers using the bespoke Accident Exchange service is seamless. Signing on Accident Exchange has not only given us tangible positive results with our Bodyshop revenue, but has significantly reinforced our customer service offering.”

    Adam Thurman | Group Bodyshops Manager, HR Owen

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    Somerset Bridge

    At Somerset Bridge Insurance, our ultimate focus is to provide peace of mind for our customers. We selected AX for their fresh and transparent customer approach both from a partnership and customer perspective. The consistent high level of service, the improved visibility of the claims journey and the reduction in customer issues supports our customer claim promise and retention policy.

    Lynne Clark | Claims Operations Director, Somerset Bridge Insurance

    Contact us
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    Email

    info@ax-uk.com

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    Phone

    01675 435216
    Standard landline call rate charges apply.

     

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    Address

    Unit 2 Liberty Park
    Burton Old Road
    Lichfield
    Staffordshire
    WS14 9HY