Accident Aftercare

Providing assistance and replacement vehicles for your customers, on your behalf

What we do

Having an accident can be distressing and navigating the complexities of the post-accident process can seem overwhelming.

Working alongside an outsourced accident management specialist team ensures that your valued customers  are provided with the very best service and support available, ensuring that your brand is protected and your customers retained.

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AX Retain

With a quick hot-key transfer, our highly experienced First Notification of Loss (FNOL) team  answer as an extension of your team, assisting your customers at what can be a very distressing time.

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AX Replace

Once a non-fault claim as been qualified, our team provides a replacement vehicle  and takes over liaising with all the relevant parties.

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AX Repair

Our team ensures your customers' cars are sent to your approved repairer or bodyshop so you retain the business and they can be assured of a quality job using approved parts.

Trustpilot Excellence

Rated as excellent on Trustpilot, we put people at the heart of everything we do for our partners and their customers.

We continually demonstrate industry leading repair capture and hire conversion rates which deliver unrivalled levels of customer satisfaction to our partners.

Contact us now to find out more.

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Net Promoter Score

After every claim we survey our customer with a text message question to check on our service levels, these are un filtered and true reflections of our service.

Our current NPS Score is  at 70 - World Class

“I judge a business by how many complaints land on my desk, I don't see any from AX”

Darren Guiver 

Managing Director Group 1 Automotive.

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Case studies
Contact us
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Phone

01675 435 216
Standard landline call rate charges apply.

 

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Address

Alpha 1, Canton Lane
Hams Hall, Birmingham
West Midlands, B46 1GA