With a quick hot-key transfer, our highly experienced First Notification of Loss (FNOL) team answer as an extension of your team, assisting your customers at what can be a very distressing time.
Once a non-fault claim as been qualified, our team provides a replacement vehicle and takes over liaising with all the relevant parties.
Our team ensures your customers' cars are sent to your approved repairer or bodyshop so you retain the business and they can be assured of a quality job using approved parts.
Rated as excellent on Trustpilot, we put people at the heart of everything we do for our partners and their customers.
We continually demonstrate industry leading repair capture and hire conversion rates which deliver unrivalled levels of customer satisfaction to our partners.
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After every claim we survey our customer with a text message question to check on our service levels, these are un filtered and true reflections of our service.
Our current NPS Score is at 69.
“I judge a business by how many complaints land on my desk, I don't see any from AX”
Managing Director Group 1 Automotive.
“Customer service is the key to good business, and Accident Exchange has helped us deliver outstanding care for over a decade by helping customers during the most stressful part of car ownership. When the unfortunate happens to a customer’s car, we can be confident they will receive the best care and service from the very first call, and long may that continue.”
Daksh Gupta | CEO, Marshall Motor Group
“Whether securing leads, alleviating pressure on our bodyshops or directly supporting our customers – Accident Exchange not only excels but does so as an extension of the team. That trust is invaluable and is why our partnership will extend to 15 years with the new contract.”
Andy Bateman | Head of Group Operations, JCT600
“Our customers rightly expect an exceptional level of service, and each and every partner we work with has to match that expectation. The service we can provide our customers using the bespoke Accident Exchange service is seamless. Signing on Accident Exchange has not only given us tangible positive results with our Bodyshop revenue, but has significantly reinforced our customer service offering.”
Adam Thurman | Group Bodyshops Manager, HR Owen