Accident Aftercare services not only provide a valuable income, but more importantly they ensure you can extend and optimise the lifetime value of your customers.
We are proud to manage a highly effective claims management team who can provide a compelling outsourced alternative. Our First Notification of Loss (FNOL) team act as an extension of your team providing accident assistance and management.
Our highly qualified and experience team are experts at putting customers at ease during what can be a stressful time, whilst also quickly identifying the best fault or non-fault solution.
Combining professionalism, empathy and tailored automation, our team has a reputation for excellent customer service ratings and a 'low leakage rate'.
Helping customers who have been involved in a fault or non-fault accident stay mobile by managing delivery of the most appropriate replacement vehicle as quickly as possible is what we do brilliantly
AX have entered the insurance market after building strong, fair and sustainable relationships with a number of Motor Insurers and Brokers. With our size and agile infrastructure we can offer you a financially competitive arrangement whilst delivering an improved and tailored journey for your customer.
AX provide the following:
Effectively managing both the repair and mobility provision allows you to deliver the best journey for your customer.
We have worked with the bodyshop and dealership markets for many years and have an enviable network of manufacturer approved repairers for both fault and non-fault management.
We can deploy directly into our network, manage key to key times and track the repair status in order to manage your customer’s expectations.
We can offer credit repair funding or manage repair payment through the insurer.
AX is proud to be rated as Excellent on Trustpilot because we put people at the heart of everything we do.
We continually demonstrate industry-leading repair capture and hire conversion rates which deliver unrivalled levels of customer satisfaction to our partners.
Contact us now to find out more.
Developed to meet our own fleet needs initially then those of our partners.
Our full range of connected vehicle devices range includes:
These devices provide valuable information and alerts on the vehicle location, driver behaviours, utilisation and even accident reporting, all in user friendly management software and apps.
Combining data gathered from our connected devices with intelligent software, monitoring, alerts and human expertise, AX Protect provides reassurance to your policyholder that their vehicle can be tracked and recovered in the event of their vehicle being stolen.
Our team also monitor and report on vehicle fleets, so when alerts are flagged such as speeding, erratic driving, potential accidents or even non-movement.
We also prepare reports and can track vehicles that go to potentially suspicious areas such as race tracks and ferry ports.
If you have to manage cars, whether they are demonstrators, courtesy cars or a fleet, our innovative software platform, connected devices and monitoring services offer solutions which can be tailored to meet your needs.
We are here to find solutions to your problems to reduce operational, legal and accounting issues caused by managing vehicles.
Contact us now to find out more.
“Customer service is the key to good business, and Accident Exchange has helped us deliver outstanding care for over a decade by helping customers during the most stressful part of car ownership. When the unfortunate happens to a customer’s car, we can be confident they will receive the best care and service from the very first call, and long may that continue.”
Daksh Gupta | CEO, Marshall Motor Group
“Whether securing leads, alleviating pressure on our bodyshops or directly supporting our customers – Accident Exchange not only excels but does so as an extension of the team. That trust is invaluable and is why our partnership will extend to 15 years with the new contract.”
Andy Bateman | Head of Group Operations, JCT600
“Our customers rightly expect an exceptional level of service, and each and every partner we work with has to match that expectation. The service we can provide our customers using the bespoke Accident Exchange service is seamless. Signing on Accident Exchange has not only given us tangible positive results with our Bodyshop revenue, but has significantly reinforced our customer service offering.”
Adam Thurman | Group Bodyshops Manager, HR Owen