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Current customer of AX?

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    Drivers

    We hope you never need us, but if you do we are here to help you through the post accident process. Our  priority is to get you mobile as soon as possible.

    Make a claim

    With you every step of the way

    Few people have more than one accident every six years, so knowing what to do at such a stressful time can be very challenging. 

     

    At AX, we help around 30,000 people a year navigate their way through the complexities of the accident claim process ensuring we keep them mobile.

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    Call us on 03700 116720 following an accident
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    We provide you with a replacement vehicle
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    We organise the repairs with an approved repairer
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    We help you to identify any recoverable losses
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    We provide you with regular updates on your repair
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    You collect your vehicle, leaving ours at the repairer
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    Make a claim

    If you would like to make a claim and want to speak to one of our specialist team to find out more, contact us now.

    Make a claim
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    Track your claim

    If we are looking after your claim for you, click on the link below to sign in and upload information or see how your claim is progressing.

    Track your claim
    Going Electric

    We have increased our electric vehicle fleet and charging infrastructure across all depots to ensure we provide the same like-for-like service expected from our customers.

    To provide you peace of mind, on most occasions, we can provide a like for like solution, but if we cannot, our drivers have the expertise and knowledge to explain the controls and provide charging advice at vehicle handover.

    The vehicle will be delivered with a full charge and drivers between 18 and 75 will be covered on our insurance.

    We also provide short, medium and long term EV rental packages giving you the chance to try a range of EV models at your leisure - please contact us through our contacts form for more information.

    How we can help

    Our priority is to get you mobile, but we do so much more

    Our team of experienced claims handlers will support you in your claim and take the stress away from dealing with the various parties involved.

    step1

    Making a claim

    If you are unfortunate enough to have an accident that was not your fault, contact us on 03700 116 720 with as much information as possible, to see if we can help you with a replacement vehicle.  

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    Getting mobile

    If your vehicle cannot  be driven, we will deliver a replacement vehicle to you and take  yours to the repairer. 

    If your car can be driven, we will deliver your replacement vehicle to your repairer ready for when  you take your car in  for repair.

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    Repair & return

    Once we have you mobile again we will process your claim, liaising with the various parties involved, including witnesses, insurers and the repairer, providing you with updates along the way.

    When your car is ready for collection, you just take our replacement  to the repairer and switch over. Easy.

    What to do if you have had an accident
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    If you are  involved in a road traffic accident, try to remain calm and follow the guidance below

    Assess the situation. If anyone has suffered any injury at the scene of the accident or if there is a risk of fire from leaking petrol or any suspicion that the other driver may be intoxicated through drink or drugs then call the emergency services without delay.

    Unless there is real injury or risk to the safety of other motorists arising from the accident, it is unlikely that the emergency services will attend.  In those circumstances it is important to record as much as possible from the accident scene.

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    You don't need to discuss the accident or make any comment on liability at the scene

    Being involved in a car accident is a stressful situation and you need to compose yourself and remain calm. You should avoid making any comments about liability for the accident either at the scene or if you are contacted by the other driver or their insurer after the accident.

    Anything you say to the other party in relation to liability may be used against you in your claim.

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    Obtain as much information about the accident scene and parties involved as possible including:

    • Name address and phone number of third party and any witnesses
    • Vehicle registration number, make and model
    • Exact damage and location of the damage
    • Insurance company and policy number
    • A plan of the accident scene and if you have a camera with a phone, some photos
    • If you were injured, report it to the police so you can get a police report that can be referenced in any claim for compensation