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Current customer of AX?

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We hope you never need us, but if you do we are here to help you through the post accident process. Our  priority is to get you mobile as soon as possible.

Make a claim

With you every step of the way

Few people have more than one accident every six years, so knowing what to do at such a stressful time can be very challenging. 


At AX, we help around 30,000 people a year navigate their way through the complexities of the accident claim process ensuring we keep them mobile.

Call us on 03700 116720 following an accident
We provide you with a replacement vehicle
We organise the repairs with an approved repairer
We help you to identify any recoverable losses
We provide you with regular updates on your repair
You collect your vehicle, leaving ours at the repairer



Make a claim

If you would like to make a claim and want to speak to one of our specialist team to find out more, contact us now.

Make a claim

Track your claim

If we are looking after your claim for you, click on the link below to sign in and upload information or see how your claim is progressing.

Track your claim
Going Electric

We have increased our electric vehicle fleet and charging infrastructure across all depots to ensure we provide the same like-for-like service expected from our customers.

To provide you peace of mind, on most occasions, we can provide a like for like solution, but if we cannot, our drivers have the expertise and knowledge to explain the controls and provide charging advice at vehicle handover.

The vehicle will be delivered with a full charge and drivers between 18 and 75 will be covered on our insurance.

We also provide short, medium and long term EV rental packages giving you the chance to try a range of EV models at your leisure - please contact us through our contacts form for more information.

How we can help

Our priority is to get you mobile, but we do so much more

Our team of experienced claims handlers will support you in your claim and take the stress away from dealing with the various parties involved.


Making a claim

If you are unfortunate enough to have an accident that was not your fault, contact us on 03700 116 720 with as much information as possible, to see if we can help you with a replacement vehicle.  


Getting mobile

If your vehicle cannot  be driven, we will deliver a replacement vehicle to you and take  yours to the repairer. 

If your car can be driven, we will deliver your replacement vehicle to your repairer ready for when  you take your car in  for repair.


Repair & return

Once we have you mobile again we will process your claim, liaising with the various parties involved, including witnesses, insurers and the repairer, providing you with updates along the way.

When your car is ready for collection, you just take our replacement  to the repairer and switch over. Easy.

What to do if you have had an accident