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Accident aftercare services not only provide a valuable income, but more importantly they allow you to extend and optimise the lifetime value of your customers. Happy customers are loyal customers who will keep coming back to you for other services.
Our First Notification of Loss (FNOL) team act as an extension of your team providing accident assistance and management.
Our highly qualified and experienced team are experts at putting customers at ease during what can be a stressful time, whilst also quickly identifying whether they qualify for a replacement vehicle.
Combining professionalism with empathy, our team has a reputation for excellent customer service and higher than average conversion ratios.
We put your customer at the heart of all we do.
Helping customers who have been involved in a non-fault accident stay mobile by getting them in an appropriate replacement vehicle as quickly as possible is what we do brilliantly.
We help maintain your brand equity by ensuring that we get your customers into a replacement vehicle which meets their needs as quickly and conveniently as possible.
We understand that bodyshop and repair work is the lifeblood of ongoing revenue streams for your business. Ensuring that you retain any parts and labour work following an accident is essential.
Working closely with your team, we ensure that your repair work is directed to your approved bodyshop.
Then we liaise directly with them to keep your customers updated on progress, so that you don't need to worry.
We now boast the largest fully Electric fleet in the UK, with fast chargers at each of our depots to ensure a fully charged vehicle on delivery.
We offer a competitive solution for both daily rental and credit hire, whilst being able to keep our mobility promise to provide a brand for brand provision. Our repair network and engineering team have the capacity and expertise to repair EVs to manufacturer guidelines.
We are striving to become the first choice for electric vehicles in the market. Price parity between EV and ICE vehicles will occur in 2024 - AX will be ready with the necessary expertise to provide your customers the best EV experience.
Maximising the utilisation of your vehicles whilst also providing optimum protection for your business, without slowing your teams down, ultimately improves sales and service revenues.
Developed specifically to manage demonstrator, loan and courtesy car utilisation, AX Manage (formerly Dealer Car Manager) also includes the option to add cost effective day insurance and perform real-time driving licence checks . This means:
Sales can securely offer longer test drives, leading to more sales.
Service can minimise any inconvenience to customers during their essential annual services and repairs.
Accounts can be sure that you are protecting your Motor Trade Policy without holding your business back.
Developed to meet our own fleet needs and those of our partners.
Our full range of connected vehicle devices includes:
These devices provide valuable information and alerts on the vehicle location, driver behaviour, utilisation and even accident reporting, all in user friendly management software and apps.
Combining data gathered from our connected devices with intelligent software, monitoring, alerts and human expertise. AX Protect takes the headache away from your team of monitoring your vehicles and driver behaviour.
Our team monitor your fleet and when alerts are flagged such as speeding, erratic driving, potential accidents or even non-movement for a number of days, we will notify you so you can take appropriate action.
We also prepare reports and can track vehicles that go to potentially suspicious areas such as race tracks and ferry ports.
“Customer service is the key to good business, and Accident Exchange has helped us deliver outstanding care for over a decade by helping customers during the most stressful part of car ownership. When the unfortunate happens to a customer’s car, we can be confident they will receive the best care and service from the very first call, and long may that continue.”
Daksh Gupta | CEO, Marshall Motor Group
“Whether securing leads, alleviating pressure on our bodyshops or directly supporting our customers – Accident Exchange not only excels but does so as an extension of the team. That trust is invaluable and is why our partnership will extend to 15 years with the new contract.”
Andy Bateman | Head of Group Operations, JCT600
“Our customers rightly expect an exceptional level of service, and each and every partner we work with has to match that expectation. The service we can provide our customers using the bespoke Accident Exchange service is seamless. Signing on Accident Exchange has not only given us tangible positive results with our Bodyshop revenue, but has significantly reinforced our customer service offering.”
Adam Thurman | Group Bodyshops Manager, HR Owen