Somerset Bridge Group has extended its collaboration with AX after renewing its outsourced partnership for non-fault requirements with the accident management specialist.
Providing a comprehensive insurance provision focussed on underwriting, broker and claims handling services, Somerset Bridge has renewed the partnership with AX which includes the provision of claims handling, vehicle rental, repair management and total loss expertise.
AX has helped Somerset Bridge to achieve its ambitious goals for delivering consistently high levels of customer care, meeting its expectations while supporting the brand’s continued growth.
With decades of experience, its focus on technology and customer care ensures seamless service delivery and maximum transparency, while integrating its processes to provide minimal disruption for Somerset Bridge’s retail motor insurance customers.
The partnership between the brands, which stretches back to 2018, has helped to ensure fast onward mobility and an efficient repair process for thousands of Somerset Bridge customers through its GoSkippy and Vavista brands.
Lynne Clark, Claims Operations Director at Somerset Bridge, said: “We are thrilled to announce the renewal of our contract with AX, marking another milestone in our successful partnership.
“Over the last 12 months, we have seen tremendous growth and AX has consistently demonstrated excellence in service. This has ensured our customers receive the highest level of care and support. We are confident that this renewed agreement will further strengthen our collaboration.
Lynne Clark, Claims Operations Director, Somerset Bridge
“We are excited to continue working with AX and look forward to achieving even greater milestones together. Our shared commitment to customer satisfaction and service excellence remains at the forefront of our partnership.
Steve Molloy, Director of Commercial Sales at AX, commented: “It was clear back in 2018 that our values and company culture were aligned. We have grown together and developed an open and trusted relationship that allows us to change quickly and deliver excellence. I believe this is a big part of why our partnership has stood the test of time
“We are highly motivated to keep evolving our methods to stay at the forefront of our sector and to offer the consistency of customer care that Somerset Bridge expects. As its upwards trajectory continues, we will support its growth in this highly competitive marketplace.”