In our last blog, we discussed how you can efficiently and compliantly validate your customers’ drivers licences ahead of unaccompanied test drives to ensure they are fully eligible to drive your vehicle.
In this post, we’ll talk about how to implement a process for assessing and reporting on any vehicle damage that occurs during an unaccompanied test drive.
About damage reporting
One of the main reasons dealerships have been put off unaccompanied test drives in the past is risk of damage. Damage to a vehicle has the potential to cause conflict between a dealer and a customer, as sometimes it’s difficult to determine whether the damage appeared before or during the test drive.
One way to solve this problem is to use digital images of the vehicle to upload against your test drive agreements. This can be emailed out to the customer ahead of the test drive so that they’re aware of the vehicle’s condition before they drive it. It also allows you to keep a history of any damage to the vehicle, so you know if any new issues appear after a customer has driven it, then the damage occurred during their test drive.
Having digital images that highlight any damage also allows you to easily work out what needs to be done in terms of repairing the vehicle before it gets sold to a customer.
How AX can help
In the video below, find out how AX Manage can help you leverage damage reporting as part of your unaccompanied test drive process.
Customer damage of your vehicles is normally a key objection for most dealers providing unaccompanied test drives.
Was that damage there already, or did the customer do it?
AX Manage provides a digital damage tracking solution that removes the traditional flattened car approach on a pad and allows you to capture digital images of the damage and allocate those images and a customer signature against the test drive.
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