AX has long established itself as the UK’s leading accident aftercare specialist, known for delivering outstanding service, innovation and reliability for drivers and the automotive repair sector.
Every year, more than 40,000 repairs are channelled into AX’s trusted network of bodyshops – a testament to its reputation and the strong relationships it builds with partners across the UK.
At the heart of AX’s approach is a simple promise: make life easier and more profitable for repairers while delivering a seamless experience for motorists. This customer-first ethos drives everything AX does, supported by cutting-edge technology and a commitment to collaboration.
A seamless, digital-first partnership
AX’s investment in technology has transformed how bodyshops interact with accident aftercare services. The AX Partner Portal gives repairers real-time visibility of every job, from First Notification of Loss (FNOL) through to completed repair. Live job tracking reduces admin time, improves communication and ensures that customers are kept informed every step of the way.
The system is highly configurable and API-ready, allowing many repetitive tasks to be automated. This frees up repairers to focus on what they do best, while AX’s triaging processes ensure the right repairs reach the right bodyshops. It’s an approach that helps bodyshops maintain profitability, even as market conditions remain challenging.
Delivering quality work at scale
AX’s scale brings real advantages to its repair network. Last year alone, AX supported over 40,000 repairs – providing a steady, high-quality workflow that keeps bodyshops busy and profitable. Importantly, these jobs are designed to be equitable, efficient and easy to administer.
To maintain quality, every new repair partner goes through a rigorous onboarding process, starting with a detailed Request for Information (RFI), followed by site visits and in-depth research. Once onboard, repairers are performance-managed through service level agreements (SLAs) and real-time digital dashboards.
Five key service milestones are measured – from vehicle arrival to final return – using a clear scoring matrix. League tables, monthly reports and one-to-one feedback sessions help AX recognise top performers and support those needing improvement. In Q1 2025, more than half of AX’s network scored 75 or higher out of 100, with 12% achieving a perfect score – a clear sign of the network’s effectiveness and AX’s collaborative approach.
Putting people first
Technology is vital, but AX knows that people are the difference. The company invests heavily in training and development for its own teams and its repair partners. For more than 20 years, AX has provided training to partners and recently launched the AX Academy – a digital learning platform that updates in real time and boasts a 93% pass rate.
For bodyshops, this means staff are better equipped to deliver outstanding customer service, supported by the latest knowledge and industry standards. Internally, AX’s people benefit from structured training, recognised qualifications and practical, real-world experience gained through collaboration with its nationwide network.
Award-winning service and innovation
Alongside the Partner Portal, AX’s Customer App brings further benefits. With over 17,000 downloads to date, the app provides live updates, automated notifications and even a keyless replacement vehicle handover process – all designed to save time for repairers and customers alike. Its ‘unhappy customer alert’ feature is another innovation, allowing issues to be flagged and resolved quickly to keep satisfaction scores high.
AX’s commitment to customer experience has earned it multiple industry awards and a 4.6 Trustpilot rating, underlining why so many insurers, brokers and fleet operators trust AX to deliver end-to-end claims management on their behalf.
Driving continuous improvement
AX’s relationship with its repair network goes beyond transactional supply. The company works closely with partners to help them retain business. Regular feedback, the performance dashboards and league tables make it easy for repairers to see how they’re doing – and how they can do even better. Top performers are recognised and celebrated, while underperformers receive targeted support to help raise standards.
This data-driven approach helps maintain high service levels across AX’s ‘Gold Network’ of repairers and ensures customers get their vehicles back quickly and to the highest standard. In turn, this boosts loyalty for both AX and its bodyshop partners.
Sustainable growth and a partnership approach
As the industry evolves, AX is investing for the future. Over the next 12 months, AX will continue its digital transformation, expanding its stakeholder platform to deliver even greater visibility, automation and ease of use for partners. Investment in its fleet includes more EVs and low-emission vehicles, helping repairers and customers meet their own sustainability goals.
In addition, AX’s low-code, API-ready claims management system ensures the business – and its repair partners – can adapt quickly to changing market conditions and new legislation.
AX’s approach is built on genuine partnership. The company understands that for its network to thrive, the work must be fair, profitable and simple to manage. AX’s agile systems avoid rigid pricing and payment terms, instead providing the flexibility that repairers need to maintain healthy margins across different repair types.
This collaborative relationship is the reason so many bodyshops choose to work with AX – and stay for the long term.
Today, AX and Motor Assist provide credit hire and modular or end-to-end incident management services to more than 1,000 OEM dealers and many of the UK’s insurers, brokers and fleet operators – funnelling a significant volume of high-quality repair work into its national network.
To find out more about our repair network and speak to our team, contact us below:
