Fraud prevention and risk management have been cornerstones of AX’s and Motor Assist’s operations for many years, especially when it comes to theft prevention and vehicle recovery.
Today, however, they are pioneering the use of frictionless biometric technology and AI-powered applications to verify the authenticity of documents to streamline the replacement vehicle process and combat fraud. This innovative approach not only benefits insurers but also enhances the experience for drivers and bolsters the operational efficiency of AX, which provides advantages for its fleet partners, too.
Innovation to enhance post-accident processes
Traditionally, the replacement vehicle and daily rental process involves significant paperwork and manual verification, which can delay the delivery of a vehicle to a driver in need. AX and Motor Assist are transforming this process by introducing biometric ID checks.
While this sounds convoluted, it is anything but. Previously, identity verification happened face to face with paper documents, but things are very different today. Many consumers now bank or shop online via a mobile device, requiring identify checks and remote authentication using digital tools.
When it comes to handing over a replacement vehicle, they must complete a biometric verification, which involves taking a selfie that incorporates a liveness check to ensure it is a real person and not a static image of a photo. This simple step significantly speeds up the process, allowing drivers to receive their replacement cars much faster and with less hassle involved.
It is important to AX and Motor Assist that the quick and frictionless experience does not inconvenience genuine customers.
Fraud prevention through biometrics to reduce costs and expedite vehicle delivery
The key advantage of the new biometric system lies in its ability to prevent fraud. By using advanced facial recognition technology, the system ensures that the individual requesting the replacement vehicle is indeed who they say they are. The verification process includes several layers of security, yet it does not take long:
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Live photo verification
The camera records a very short video – called a liveness check – to confirm that the image is of a live human face, rather than a static image, helping to distinguish between genuine users and fraudulent attempts using photographs. -
Location assessment
The system assesses the driver’s location during the selfie capture, adding another layer of verification to ensure the legitimacy of the claim. -
Licence authentication
The technology checks the driver's licence for holograms and other security features, ensuring that the document is authentic and valid. This automated check reduces the risk of human error that can occur in manual verification processes.
Benefits for insurers and advantages for drivers
For insurers, the integration of biometrics represents a leap forward in risk management. Fraudulent claims can result in significant financial losses for insurers and can waste resources.
By using biometric verification, insurers can dramatically reduce the occurrence of fraud, thereby saving on costs associated with fraudulent claims. With widespread adoption, the reduction in risk could translate into lower premiums.
Drivers also stand to benefit from the streamlined process. The biometric verification system is user-friendly and efficient, reducing waiting times for replacement vehicles. Drivers can get back on the road quickly, minimising the disruption caused by an accident. Additionally, knowing that the system is robust against fraud, drivers can have greater confidence in the security of the process.
Operational efficiency for AX and its partners
Implementing biometric verification also enhances AX’s operational efficiency. The automated system reduces the need for extensive manual checks, allowing it to allocate resources more effectively. This not only improves service delivery which benefits its partners and drivers, but also reduces administrative costs.
The adoption of biometric technology by AX and Motor Assist represents another step in fraud prevention and operational efficiency. Thanks to the implementation of biometric technology, AX’s quick and secure verification of driver identities benefits insurers by reducing fraud-related costs, provides drivers with faster service, and enhances the overall operational efficiency of replacement vehicle and daily rental services.
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