For a long time, the insurance industry has struggled with inefficiencies in data consolidation, compounded by the fact accident management firms and credit hire companies rely on separate systems. This data fragmentation is one of the biggest challenges in the sector.
With the industry crying out for a digitally-led, agile solution, AX and Motor Assist are reshaping how insurers, accident management firms and credit hire companies utilise and share their data with clients.
While some suppliers in the credit hire and accident management space claim to offer data consolidation, their approach typically relies on manual processes, PowerPoint documents and spreadsheets – this leads to inefficiencies, delays and missed opportunities. It also means fleet, supply chain and claims managers are presented with the same pre-packaged reports.
This lack of flexibility means insurers and other businesses struggle to extract the specific insights they need to improve efficiency, reduce costs, and make better decisions when it comes to risk mitigation.
It also means that many providers positioning themselves as vertically integrated are unable to support non-fault claims, leaving a critical gap in the insurance supply chain.
However, with AX focussed on providing credit hire services and Motor Assist offering full incident management, together they are at the forefront of this transformation.
They provide a level of agility, integration, and user experience that traditional competitors simply cannot match. This vertical integration supports every aspect of the process – including the all-important fault and non-fault claims – entirely in-house. This means greater efficiency, faster resolutions, and a seamless customer experience.
Through MAccess, a tailored data consolidation platform that adapts to each client’s needs – not a one-size-fits-all model – AX and Motor Assist are harnessing insights across credit hire, accident management and repair progression that ensure clients see exactly what matters to them.
This data-driven agility is powered by UX-optimised dashboards that don’t just display numbers but deliver real-time, actionable insights and enable smarter, faster decision-making through an intuitive interface.
As the insurance landscape evolves, digital agility is no longer optional – it’s essential. AX and Motor Assist aren’t just keeping up with change; they are driving it.
