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Help Centre
My Insurer and Fault Party’s Insurer (TPI)
AX Track
Pre-claim questions
My Insurer and Fault Party’s Insurer (TPI)
Hire Car
Delivery and return of car
Updates on progress
Documentation
Penalties, fines and charges
Going on holiday
Repair process
General
Vehicle value and valuations
Total Loss and Uninsured Loss
My Insurer and Fault Party’s Insurer (TPI)
Will my No Claims Bonus (NCB) be affected?
Do I have to pay my excess?
Do I have to let my insurer know I have been in an accident? Will it affect my policy?
Liability is disputed, what happens now?
Why am I being asked to claim on my own insurance policy? It’s not my fault.
My insurance increased and I believe it is because of this accident, can you send me something to show I wasn’t at fault?
I’ve been asked to claim on my own policy, what do I need to do?