1. Help Centre
  2. Pre-claim questions

Will it cost me anything, or is it a free service?

We pay the charges for you, which is why it is call Credit Hire, so you don't have to. 

You are legally responsible for the hire charges, but we will claim them on your behalf from the fault party.  

If we are not able to recover the hire charges from the fault party, provided you have complied with the terms of the rental agreement (which includes co-operating with us throughout your claim), the hire charges will be written off.

This is known as a contingent liability or, simply, no win no fee