1. Help Centre
  2. Penalties, fines and charges


If AX receives notification of a penalty, fine or charge, we will attempt to transfer liability to you where possible or, to avoid the amount payable being increased, pay the amount on your behalf and recharge the same to you with an administration charge of £25.

Will AX provide a permit for the hire vehicle?

No, it is your responsibility to contact the relevant local authority i.e. the Council, parking management company, place of work etc to ensure the correct permit is obtained.

Can AX help me obtain a parking permit?

We can provide you with a letter confirming that we have supplied you with a hire vehicle. This will need to be provided to the relevant authority to obtain a temporary permit. For the avoidance of doubt, such letter is not a parking permit.


**AX would like to reiterate that in accordance with the hire agreement, any penalties, fines or charges incurred, are the responsibility of the hirer. AX reserves the right to pay the fine and recharge the hirer together with an administration fee.


Contact Penalty Invoices on 03700116720 by selecting Option 4 Option 3 or email PenaltyInvoices@ax-uk.com.