Triage and manage


Our focus is clear - to facilitate the effective and correct deployment of services such as repairs through the utilisation of advanced online, contact centre technologies and suitable mobility services. 



Triage and manage:

System driven

System driven rules-based deployment

Triage process

A repair triage process to ensure most economical repair route

Account management

Advanced online management and account structures

AI technology

Integrated AI technology to streamline the process

API integration

External system integration available 

Incident Management

Motor Assist's incident management is a key feature to our product bringing with it a unique approach to create a USP for your business making the claims process a selling point rather than a hindrance.

Our incident management benefits are:
  • Access to our fully audited PAS 125 repair network for all vehicle types
  • Access to fully audited specialist and affiliate partners
  • Daily VOR management
  • Parts management programme
  • Specialised repair cost control (most economic repair route)
  • Cost reduction through appropriate repair technique
  • Pre-agreed labour rates
  • Agreed and measured SLAs and KPIs
  • Comprehensive 3-year warranty
  • Traditional, rapid and mobile repair technologies
  • Specialist non-network cost and quality control
  • Total Loss Management

We believe claims and incident management are a huge opportunity to shine as a business and make it our job to ensure your claims process does just that. 


Windscreen Services 

AX will refer “glass only” repairs to our AX approved glass provider or yours where appropriate. The costs of the glass repair will be charged to the appropriate party depending on your insurance arrangements and applicable glass excess. The appropriate ADAS calibration will also be addressed.

Following completion of repair AX will arrange for the vehicle to be returned.

Partner Testimonials