Triage and manage

Our focus is clear - to facilitate the effective and correct deployment of services such as repairs through the utilisation of advanced online, contact centre technologies and suitable mobility services.

Triage and manage:

System driven

System driven rules-based deployment

Triage process

A repair triage process to ensure most economical repair route

Account management

Advanced online management and account structures

AI technology

Integrated AI technology to streamline the process

API integration

External system integration available

Incident Management

Motor Assist's incident management is a key feature to our product bringing with it a unique approach to create a USP for your business making the claims process a selling point rather than a hindrance.

Our incident management benefits are:

Access to our fully audited PAS 125 repair network for all vehicle types
Access to fully audited specialist and affiliate partners
Daily VOR management
Parts management programme
Specialised repair cost control (most economic repair route)
Cost reduction through appropriate repair technique
Pre-agreed labour rates
Agreed and measured SLAs and KPIs
Comprehensive 3-year warranty
Traditional, rapid and mobile repair technologies
Specialist non-network cost and quality control
Total Loss Management

We believe claims and incident management are a huge opportunity to shine as a business and make it our job to ensure your claims process does just that.

Windscreen Services

AX will refer “glass only” repairs to our AX approved glass provider or yours where appropriate. The costs of the glass repair will be charged to the appropriate party depending on your insurance arrangements and applicable glass excess. The appropriate ADAS calibration will also be addressed.

Following completion of repair AX will arrange for the vehicle to be returned.

Partner Testimonials

“AX have proved to be an excellent credit hire partner for insurethebox. From initial engagement, they understood our aims and provided a solution that focused on our objectives. Implementation was quick and easy. From day one, the focus has been on continual improvement and shared market insight. They are good people to work with and the success has been achieved through excellent relationship management on both sides coupled with their agility when it comes to introducing changes.”

Mark Ferguson
Head of Claims Suppliers & Partnerships

“At Somerset Bridge Insurance, our ultimate focus is to provide ‘peace of mind’ for our customers. We selected AX for their fresh and transparent customer approach both from a partnership and customer perspective. The consistent high level of service, the improved visibility of the claims journey and the reduction in customer issues supports our customer claim promise and retention philosophy."

Mel Bebbington
Claims Operations Director

Latest Case Study

Somerset Bridge extends alliance with AX