Claims Handling Solutions

 

Not every claim is the same, some require a niche skillset and approach to dealing with and settling. AX's team have been constructed specifically to deal with all claim types.

 

SPEAK TO AN EXPERT

Expert claims handling

Allow our team of experts to deliver your business and drivers a seamless claim journey with quick outcomes. With customisable processes and quick update features, we’ll manage your claim effectively and efficiently from start to finish.

State of the art technology enables your business to:
  • Get real-time updates on the progress of your claim
  • Keep up to date on your vehicle repair
  • Gain remote access to our systems so your fleet managers or drivers can view repair progress
  • Focus on your business while we proactively manage the entire claims process
  • Rely on experts to upload fleet or driver information making validation and first notification of loss as seamless as possible
  • With cutting edge technology and a team of dedicated experts, we ensure our claim handling puts your business first every time.

Loss recovery (ULR)

Recovery of losses including Uninsured losses, is key to keeping a non-fault incident moving. That’s why we’ve developed a specialised legal services department, supported by a team of loss recovery & (ULR) experts dedicated to providing you with a seamless service for repair and loss recovery.

State of the art technology enables your business to:
  • Keep your business motoring while payment is proactively pursued for you
  • Have a dedicated contact for the whole claims handling process
  • Benefit from swift presentation of invoices and other expenses to the ‘at fault’ insurance company
  • Get covered for the cost of court proceedings and expert ULR claim handlers
  • Receive customised reports to meet your business needs
  • Receive automated First Notification of Loss (FNOL) and electronic notification of repair invoices, meaning that your claim will be processed and resolved as quickly as possible, helping you keep your business driving forward.

Personal injury support 

We believe that any personal injury claim for your drivers should be handled independently by legal experts. That’s why we work closely with specialist personal injury solicitors to ensure your drivers get a first-class service.

An excellent service from experienced advisors means you can:
  • Receive a high-quality claims service tailored to your needs
  • Benefit from many years of personal injury claims experience
  • Ensure no conflict of interest during the initial claim handling period
  • Gain peace of mind knowing that AX will control recovery of the driver and passenger losses
  • Trust the experts to provide a solution that conforms to changing legislation
  • In the event of a personal injury claim, you’ll want to ensure that your drivers receive a quality service from legal experts who are up to date with current legislation and case law.

Third party intervention 

It’s important to protect your business when managing claims from a cost and reputational perspective, especially when it comes to third parties. At AX, we have a dedicated Third-Party Intervention team to assist our customers.

An excellent service from experienced advisors means you can:
  • Receive a high-quality claims service tailored to your needs
  • Benefit from many years of personal injury claims experience
  • Ensure no conflict of interest during the initial claim handling period
  • Gain peace of mind knowing the AX will control recovery of the driver and passenger losses
  • Trust the experts to provide a solution that conforms to changing legislation
  • In the event of a personal injury claim, you’ll want to ensure that your drivers receive a quality service from legal experts who are up to date with current legislation and case law.

Partner Testimonials

“AX have proved to be an excellent credit hire partner for insurethebox. From initial engagement, they understood our aims and provided a solution that focused on our objectives. Implementation was quick and easy. From day one, the focus has been on continual improvement and shared market insight.  They are good people to work with and the success has been achieved through excellent relationship management on both sides coupled with their agility when it comes to introducing changes.”

Mark Ferguson
Head of Claims Suppliers & Partnerships

“At Somerset Bridge Insurance, our ultimate focus is to provide ‘peace of mind’ for our customers. We selected AX for their fresh and transparent customer approach both from a partnership and customer perspective. The consistent high level of service, the improved visibility of the claims journey and the reduction in customer issues supports our customer claim promise and retention philosophy."

Mel Bebbington
Claims Operations Director
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