Accidents are the most stressful part of car ownership. How your claims handling process supports customers can directly influence retention figures and customer loyalty. Where customer acquisition costs are high, you need your claims handling partner to deliver a seamless service.
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“At Somerset Bridge Insurance, our ultimate focus is to provide ‘peace of mind’ for our customers. We selected AX for their fresh and transparent customer approach both from a partnership and customer perspective. The consistent high level of service, the improved visibility of the claims journey and the reduction in customer issues supports our customer claim promise and retention philosophy."
Mel Bebbington | Claims Operations Director