Making customer service a USP should be a top priority for brokers, and working alongside a claims management partner can help you to do this - particularly if they offer an end-to-end accident management service that takes care of everything, from repairs to legal services.
With this in mind, we’ve created a guide to guide you in finding the right claims management partner for your business, and how to manage them effectively.
Our guide, Is it time to review your claims management process?, covers why now is the time to invest in a claims management partner, and the key factors to consider when making your decision, including:
AX Motor Assist is an end-to-end claims management service designed specifically to help brokers exceed their customer expectations during the "moment of truth" of the claims process. It encompasses FNOL, our own extensive car fleet, our own repair network, our own legal team, our own LEI and our own data - all backed up by our proven track record in customer satisfaction.
We'll help you create a transparent and tailored claims process where your customers have 24-hour access to our FNOL team, a competitive Legal Expense Insurance solution, a single point of contact to check in on the progress of their claim, and access to one of the UK's biggest fleets of replacement vehicles - including brand for brand and EV for EV replacement.
"Whether securing leads, alleviating pressure on our bodyshops or directly supporting our customers – AX not only excels but does so as an extension of the team. That trust is invaluable and is why our partnership will extend to 15 years with the new contract."
Head of Group Operations - Leading Dealer Group