1. Help Centre
  2. COVID-19 Corona Virus

What happens if a repairer is closed and my vehicle repair is not complete?

A number of our repairers have decided to close due to either a shortage in staff, social distancing concerns or a shortage in replacement parts.Unfortunately, if a vehicle is with a repairer which is closed and there is no way of moving this vehicle to a repairer operating as normal, the vehicle will remain at the repairer until it reopens.

Should this be the case, we will continue to provide the hire vehicle to you until your vehicle repair has been completed.

If you no longer need the hire vehicle, please let us know and we will make arrangements for collection.

If you have any questions you cannot find answers to, please contact our live chat team, as call queues may be long at this difficult time.