Pre-claim questionsSee all articles
My Insurer and Fault Party’s Insurer (TPI)See all articles
Delivery and return of car
- Why hasn’t my car been collected and taken for repair?
- Why do I have to collect my car? I would like it delivered back.
- I have a letter from the fault party's insurer, what do I need to do?
- Why do I need to complete a HEF (Hire Extension Form)?
Fines and chargesSee all articles
Going on holidaySee all articles
Repair processSee all articles
- Who are AX – how are you involved? Where did you get my details?
- Opening times for the different departments
Vehicle value and valuations
- I have not accepted the offer, I don’t want to accept the payment that I have received?
- I have received a payment for repairs (CIL or Cash in Lieu) what do I need to do with this?
Total Loss and Uninsured Loss
- I don’t want my car back. Why do I have to deal with the salvage?
- UIL (Uninsured Loss) – What can I claim for?